PowerCom Audience Response Systems Support Center

1. On line Live Chat Support for Customer Service and Technical

    24 hours a day, 7 days a week online chat support

2. Telephone support:

1-212-997-2000 Toll Free: 1-877-DSINFO7
Telephone support is available during normal office hour Monday thru Friday 9AM to 5PM Eastern Standard Time to PowerCom customers with technical support contract or within one year of product purchase.

3. Email support:

Please email technical support inquiry to Powercom(at)dsii.net with detail support request. Please include the following information:

a. Version of PowerCom
b. OS version
c. Office version (PowerPoint)
d. Related screen print.

Please search PowerCom Discussion Forum before email us. You may find the answer for your request. We are encouraging you to login PowerCom Forum and search Gold Support Group, which is a privilege to PowerCom customers with support contract.

4. PowerCom Discussion Forum:

This is a public domain ARS (Audience Response System) Discussion Forum that covers a broad spectrum of topics. We are committed to maintain this public domain and free (except Gold Support Forum Group) forum and try to provide answer and feed back at a reasonable time frame.

5. Remote stand by technical support:

If you are planning an important meeting and you do not have professional ARS technician on site to assist you, we can arrange remote support coverage by phone and/or Instant Messenger during the period of your meeting.

6. Partner support:

PowerCom partners and resellers are providing technical support to their direct customers. Please contact your PowerCom partners and resellers. Please contact us for the local PowerCom support partners and resellers.