PowerCom Trouble Shooting |
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The key to trouble shoot ARS is to identify the component(s) where the problem(s) reside. Can you determine if it is a hardware issue? Or a software issue? If it is a software issue, is it Operation System (Windows) issue or Microsoft Office issue (Do you apply the latest patch or outdated DLL?) or PowerCom issue? |
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The following is the list of categories:
To determine if your problem is related to hardware, you should test the keypad using PowerCom Test Keypad function and then run with Keypad vendor utility. If keypad vendor utility function successfully but not PowerCom Test Keypad function then you can determine it is a PowerCom program issue. Otherwise, focus on hardware resources section of this web site or contact hardware vendor for assistance. |
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The following procedure is helpful to diagnosis software related issues:
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Resources:
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