My base station is connected, but I’m not receiving a signal when I press the keypad, how can I troubleshoot the problem?

You must first check to see if the base station channel and keypad are on the same channel. To view the base station channel, look at the “connect base station screen”. Then check the channel on the keypad. Here are two ways to verify the keypad channel: a. Hold down the Clr key while you press 2. Then release both keys and press * key LED display 2 digits as the keypad channel. b. Hold down the Clr key while press 9,7,3. Then release the Clr key and press * key LED display 2 digits as the keypad channel.