If I cannot connect to the base station, how do I troubleshoot the problem?

Before trying to connect to the base station, first make sure that PowerCom software has been installed. After the software installation is complete, plug in the base station and install the USB driver (from PowerCom\USB Driver folder). If you still cannot connect to base station, check your Communications Port (COM1 & COM2). Use the Device Manager (right mouse click My Computer, then click Manage) to verify which port being used. If you still are unable to connect, uninstall the current USB driver and reinstall the USB driver again. Follow the following steps: 1. Uninstall USB device in "Device Manager" 2. Restart machine and un-plug the Base Station USB connection 3. Re-plug in Base Station USB 4. You may need to install USB driver again, please install it from PowerCom\USB driver folder. After you finish these steps, the base and keypads should be connected. If on the rare occasion, your PowerCom system is still not able to find the base station, check the Device Manager Ports (COM & LPT) and your Communications Port (COM1, COM2, etc. to ensure they are working properly. A quick alternative to debug your base station connection is to install the Fleetwood “Reply Configuration and Diagnostic Utility” program, which is included when you purchase the keypad or can be downloaded from PowerCom forum file menu, in the Fleetwood ReplyWorldwide folder. http://www.powercomars.com/singledigit/updated-reply-worldwide-utility-s... If you can connect to your base station using the Fleetwood utility program, then you should re-install PowerCom. If you cannot connect to base station using Fleetwood utility program, then you should check the Communications Port to find out if it is occupied by another program.